Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
Season 2 Episode 04: YNAB
Let's call a bot a bot
Creating a Great Customer Self-Service Experience in 2026
Is Agile Right for Customer Support Teams?
How to Respond to Customer Reviews: 14 Examples
Emergency Response Tips for Support Pros
Season 2 Episode 03: Wistia
Bridging the AI Perception Gap in Customer Support
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Sales Tips for Support Pros
The 7 Best Ecommerce Live Chat Software in 2025
How To Collect and Act on Customer Service Feedback
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Help Scout vs. Intercom: A Deep-Dive Comparison
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
The 9 Best Zoho Desk Alternatives in 2025
The 8 Best (and Easiest To Use) FAQ Software in 2025
The 8 Best SaaS Help Desk Software for 2025
Season 2 Episode 02: ZSA
The 10 Best Ecommerce Customer Service Software in 2025
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Season 2 Episode 01: Help Scout
Multilingual Customer Support: Methods and Best Practices
Support Pros Recommend...
8 Actionable Live Chat Metrics to Start Tracking Today
7 Reasons Why Help Scout Is the Best Zendesk Alternative
Help Scout vs. Zendesk: A Deep-Dive Comparison
Reframing AI Chatbots as Self-Service Tools
Help Scout's AI Features: Deliver Better Support, Faster
The Not-Particularly-Weird Science of Support
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
The 4 Bucket System for Support
The Ultimate Guide to SaaS Customer Support in 2025
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
The 7 Best Ecommerce Chatbots for Online Shops in 2025
Conversation Corner Live: Teacher Appreciation
How to Create a Knowledge Base in 8 Simple Steps
The 10 Best AI Chatbots for Customer Service in 2025
Criticism in Customer Support
Companion Planting for Diversity in Support
Episode 10: Inside Buzzsprout Support
Inside Learn Something Days: The Help Scout Support Team
Support Pros React!
Episode 9: On Community
Help Scout Classes: Learning to Educate at Scale
Comparing Front Alternatives: 11 Top Options for 2025
Episode 8: On the Origin of Support with Sarah Hatter
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
The 9 Best Healthcare Customer Service Software in 2025
Episode 7: Getting Started in Support
How Do You Manage Support During Federal Holidays?
Knowledge Base Maintenance: A Practical Framework
It's Groundhog Day in the Queue, Again
Episode 6: Support Teams of 2028
Data Quality: Why It’s Key To AI Support
The 9 Best AI Customer Service Software in 2025
Ticket Handling: Best Practices for Better Support
The 8 Best AI Knowledge Base Software in 2025
Unlocking Insights: How to Analyze Customer Feedback Effectively
A Practical Approach to AI Transparency
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Understanding AI Ticket Routing: Benefits and Challenges
Conversation Corner: Making Support a Whole Company Sport
Improving CX by Overcoming the Challenges of AI Support
Building a Future in Support: The Demand for AI Skills
Episode 5: Escape the Queue
Episode 4: Greatest Mistakes in Customer Service History
Smile, You’re in an AI Photo
Ticket Tagging Made Easy: Tips and Best Practices
What Is Customer Service? Help Scouts Weigh In
Creating Champions: A Guide to Effective Customer Advocacy
Why Great Customer Service Isn’t Just Important, It's a Necessity
Episode 3: Secrets of a Product Manager
Improve Experience with Customer Service Automation
Episode 2: Self-service is the future of online support
Delivering More Customer Delight, Not More AI Hype
The 9 Best Free Help Desk Ticketing Systems in 2025
Conversation Corner: Real Support Talk
How 11 Companies Are Using AI for Customer Service
Between Two Borgs
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Episode 1: The Future of AI-Enhanced Support Teams
The Supportive Podcast
Building Skills for the Sport of Support
9 Customer Experience KPIs to Track for Better Business Outcomes
Catch Me if You Can
The 17 Best Customer Service Software in 2025 (Free & Paid)
The 7 Best HIPAA-Compliant Ticketing Systems in 2025
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Help Desk Automation: A Recipe for Better Support
What is Knowledge Management? A Beginner’s Guide
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
When Support Teams are Blamed for Product Problems
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
How To Share an Instagram Account: The 3 Best Ways
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
AI and the Gravity of Mediocrity
Navigating a Support Career in an AI-Powered World
How to Improve Ecommerce Customer Retention (5 Easy Ways)
A Very Help Scout Thanksgiving
4 Diverse AI Chatbot Examples for Great Customer Service
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Conversational AI for Customer Service: How To Get It Right
7 Customer Service Resume Examples + Best Practices
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Common Customer Complaints: 8 Examples and Solutions
Customer Service Week: What It Is and Ways to Celebrate
Inside Support: Q&A with Support Leader Brittany Ferguson
Navigating Product Changes in SaaS Support
The 11 Best Issue Tracking Software for Customer Support Teams
First Impressions Are Fast Impressions
The 5 Best Shopify Customer Service Apps in 2025
How To Be Heard By Your Product Team
Building Stronger Customer Relationships
Going Off Script
17 Great Customer Service Examples to Inspire You
Customer Service Management: How to Develop an Effective Strategy
Help Scout and AI: A New Perspective
The 8 Best Customer Service Mobile Apps (Features + Pricing)
The 8 Best HIPAA-Compliant Live Chat Apps in 2025
Comparing SaaS and Ecommerce Support
Paid SaaS Support: How To Offer It and Why It Matters
26 Customer Service Interview Questions (+ Interview Tips)
Facebook Messenger for Customer Service: The Basics
How To Optimize Your Support Strategy for Messaging Channels
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Artificial Integrity: Trust, AI, and Customer Service
The 10 Best SaaS Knowledge Base Platforms in 2025
The 7 Best Help Scout Alternatives in 2025
Customer Support Tactic: Isolate the Backlog
10 Best Google Groups and Collaborative Inbox Alternatives
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
The 8 Best Help Desk Software for Small Businesses in 2025
How To Tell if a Company Is Really Customer-Centric
Support Tactic: Fresh Eyes, Fresh Voice
Setup Guide: How to Create a Shared Inbox in Gmail
The 7 Best GrooveHQ Alternatives in 2025
Comparing Gorgias Alternatives: 8 Top Choices for 2025
Removing customer service accents via AI: The wrong solution to a real problem
The 13 Best Help Desk Software: 2025 Comparison Guide
The Ultimate Guide to Email Management for Education
The 12 Best Email Ticketing Systems: 2025 Comparison Guide
47 Pro Tips on How to Talk to Customers
A Love Letter to Social Media Customer Service Pros
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
The Beginner’s Guide to Help Scout
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Changing a Company Culture
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
If Customer Service Were Really Superheroes
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
Work For Customers, Not Personas
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Support Team Swarming Vs. Tiering
Product Support Analyst Job Description: Template and Examples
How To Write an Auto-Reply Email: 6 Examples
Guiding clients to email support instead of their account managers
Is Google's LaMDA sentient, and if so would it like a job?
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Turning support requests into customer insights
8 Strategies to Skyrocket Ecommerce Customer Loyalty
Customer Onboarding: Steps, Examples, and Best Practices
7 Key Customer Experience Metrics, From Basic to Advanced
The 9 Best HubSpot Service Hub Alternatives in 2025
Museum of Customer Support: Ancient Fast Food
The 10 Best Ecommerce Help Desks: 2025 Buyer's Guide
How to Know When It's Time to Hire For Your Support Team
Step-By-Step Guide: Measuring Customer Service ROI
Teaching Analytical Reading
How to Change Your Team’s Behavior
13 Best Practices for Improving Online Customer Service
Customer Success: What It Means, Why It Matters, and More
The 13 Best Intercom Alternatives and Competitors in 2025
How to Deal with Difficult Customers
Museum of Customer Support: The First Shopping Cart
SaaS Customer Success: Key Roles, Strategies, and Tools
The 11 Most Impactful Customer Service Metrics to Measure
Measuring Customer Service Success More Broadly
9 Guiding Principles for Doing Startup Customer Service Well
Encouraging Support Teams To Write Help Docs
The 9 Best Freshdesk Alternatives and Competitors in 2025
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Fast Food vs. Fine Dining in Customer Service
How To Make the Most of Your Customer Support Data
Reducing and Handling Ecommerce Shipping Cost Complaints
Dealing With Abusive Customers
How Support Teams Can Improve Customer Retention
How To Choose the Right Customer Service Channels in 2025
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
Delivering Excellent B2C Customer Service: 7 Best Practices
19 Actionable Help Desk Metrics for Customer Support Teams
Creating a Shared Email Account: Types, Tips, and Tools
The 19 Best Zendesk Alternatives in 2025 (Free & Paid)
Terrifying Tales of Spooky Support
Annual Planning as a New Customer Support Leader
Visit Sea Sat, the Customer Service Restaurant
10 Actionable Knowledge Base Metrics to Start Tracking Today
Why Customers Ask Vague Questions (and What To Do About It)
10 Ways to Improve Your Customer Service Security
The 11 Best Email Management Software in 2025
Scaling Customer Support Without Sacrificing Quality: 15 Tips
5 Steps Support Teams Can Take To Get Product Bugs Fixed
The Book That Changed My Customer Service Career
Customer Onboarding Specialist Job Description: Templates and Examples
The Supportive: A Series for Service Professionals
Customer Success Specialist Job Description: Template and Examples
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
The Ultimate Guide to Small Business Customer Service
What Should I Include in My Cover Letter?
Creating a Customer Service QA Process: A 6-Step Guide
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Support Rep Job Description: Template and Examples
The 13 Best Knowledge Base Software (Free & Paid) in 2025
Tips & Templates for Writing Great Knowledge Base Articles
18 Customer Service Tips for Financial Services Companies
The 9 Best Social Media Customer Service Software in 2025
9 Customer Service Blogs Every Support Pro Should Follow
How to Recognize, Reduce, and Repair Customer Service Burnout
13 Tips and Best Practices for Real Estate Customer Service
Building a Customer-Oriented Company: Strategies & Examples
11 Tips on Delivering Great Customer Service in Education
11 Types of Bad Customer Service (and How To Avoid Them)
Telling My Boss About My True Career Goals
Delivering Great Customer Service in the Healthcare Industry
107 Customer Service Statistics and Facts You Shouldn't Ignore
10 Inspirational Customer Experience Examples
Customer Experience vs. Customer Success: Explained
Being Pushed to Offer Service Level Agreements Too Soon
The 7 Best Free Live Chat Software in 2025
4 Simple Tips for Crafting an Ideal B2B Customer Experience
How to Build a Strong Customer Service Culture
10 Simple Ways to Wow Your Customers Every Day
Balancing Soft-Skills With Technical Ability
What Is Customer Happiness + 11 Ways to Inspire It
The Taming of the Queue: 14 Support Queue Management Tips
6 Customer Experience Books Every Founder Should Read
How to Hire for Customer Service: A Step-by-Step Guide
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Success Journey Map in 6 Steps
6 Customer Centricity Examples To Use In Your Business
Breaking Into SaaS Support
A Comprehensive Guide to Customer Satisfaction Score
How To Use NPS to Measure Your Customer Experience
7 Foundational Customer Experience Best Practices
B2B Customer Service: What It Is and How To Do It Well
The Best Role for a Second Customer Service Hire
Creating a Customer Experience Team: 4 Questions to Ask
9 Key Aspects of a Stellar Customer Success Strategy
Where to Start When Building a Customer Success Team
Customer Service Training: 21+ Tips, Activities, and Courses
How to Create a Customer Feedback Loop That Works
The Role of Customer Stickiness in Building Enduring Loyalty
