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Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love.
Automation where it helps
Your always-on AI assistant resolves 70% of routine requests on average.
People at the heart
Hands-on conversations go to the right teammate in your shared Inbox.
Insights to improve
Help Scout learns from every interaction to sharpen all your future replies.
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One home for all your support conversations
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Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft, all with a click.
Company management
Get the context you need to support full accounts, not just individuals.
Snooze
No rush to reply? Resurface the conversation at a later date automatically with snooze.
Send later
Schedule a reply so the customer gets it at the perfect time.
Workflows
Automate the tedious but critical tasks that keep your team (and Inbox) organized.
Saved replies
Add proven answers to common questions or situations with a few clicks.
Multiple Inboxes
Give every department or product its own dedicated place for support.
Channels
Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.
Meet Beacon: your embeddable support hub
Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!
Whether you offer live chat, email, or both, your team will always be within two clicks.
Allow easy access to previous conversations so customers can pick up where they left off.
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Help customers start strong with a friendly nudge toward your best resources.
Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.
Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.
Reporting that tells a story
Understand the “why” behind your volume so you can make the right adjustments.
Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.
Get a bird’s eye view of support team performance, both as a whole and individually.
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Make sure messages for sales actually get to sales the first time, no redirecting necessary.
Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.
Help everyone get more efficient with custom Views that group conversations.
100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working your way.
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the dark.
Ease of use
Independent research showed that our NPS is 7x higher than competitors’ scores.
Built to scale
80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
